1st 4 Cleaning Supplies Terms and Conditions

Shipping & Handling

We deliver within the United Kingdom (England, Scotland and Wales). Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of White, Orkney, Shetland and Scottish Isles or Highlands may incur an extra Delivery Charge. Please contact us for more information by telephone on 01923 682856 or email info@1st4cleaningsupplies.co.uk

Orders for less than £100 + VAT and less than 25kg in weight will be charged at £7.55 + VAT. Delivery weight is calculated by the website and you will be charged £7.55 per 25kg in weight. All order over £100.00 are free delivery. All orders will be shipped on a 3 day delivery service. If you have a specific need please contact us direct after placing your order.  Unfortunately we cannot offer Saturday, Sunday or Bank Holiday deliveries at this time.

We endeavour to deliver 3 days after receiving your order but this cannot be guaranteed. If you should you be located offshore or in a remote mainland area then this may take longer. If we should incur any delays for any reason, then we will contact you.

Payment Method

If you are interested in opening a trade account please contact us for more details on 01923 682856. If you do not have an account with us then you can pay using our secure credit card facility powered by SagePay, we accept the following cards: Visa, Delta, Mastercard, Maestro or Solo Subject to the other provisions of these Terms, the company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Requests by a Customer for cancellation or amendment of any order or for the rescheduling of delivery will only be considered by the Company in writing and shall be subject to the written acceptance of the Company or if cancelled or rescheduled at the request of the customer, then the customer shall idemnify the Company against all loss costs (including the cost of labour and overheads incurred), damages, charges and expenses arising out of the order and cancellation.

Back Orders

If any of items you order are not in stock, you will be contacted. You then have the option to have the product placed on back order, to choose another product or to cancel your order.

Tax Charges

All orders made from the UK are subject to the prevailing rate of VAT.

Returns Policy

The buyer must return all unwanted goods within 7 days of the delivery date. The buyer shall pay the cost of returning the goods. If the company receives a valid reason for the return of goods, then the Company may credit the Buyer for cost of returning the goods. Goods that are deemed to be faulty will be credited in full.


All Machinery will come with a Manufacturer's warranty.